Frequently Asked Questions (FAQs)

Welcome to the OORISE Help Centre! We've answered some of the most common questions about shopping, payments, delivery, returns and refunds.

If you need further assistance, our customer support team is here to help.

Ordering & Payments

1. How do I place an order?

Simply browse our collections, select your favourite products, add them to your basket and proceed to checkout. Follow the instructions to complete your purchase securely.

2. What payment methods do you accept?

We accept major debit and credit cards and other payment methods displayed at checkout, subject to availability.

3. Is shopping at OORISE secure?

Yes. Our website uses a secure checkout, and payments are processed through established payment providers. We do not receive your complete payment card details.

4. Can I change or cancel my order?

Please contact us as soon as possible at support@oorise.co.uk. We will try to accommodate changes before dispatch, but this cannot always be guaranteed.

Your statutory cancellation rights are not affected.

5. Will I receive an order confirmation?

Yes. Once your order is placed successfully, you should receive an order confirmation email containing your order details.

Delivery & Shipping

6. Where do you deliver?

We primarily serve customers in the United Kingdom. Additional delivery destinations, where supported, will be shown at checkout.

7. How long does delivery take?

Delivery times depend on the product, supplier and destination. Estimated delivery times will be shown where available during shopping or checkout.

Please refer to our Delivery Information policy for further details.

8. How much does delivery cost?

Shipping charges depend on the items ordered and delivery destination. Any applicable delivery charges will be displayed before you complete your purchase.

9. Will all my items arrive together?

Not necessarily. Some products are dispatched directly from different suppliers, so items from the same order may arrive in separate packages.

10. How can I track my order?

Where tracking is available, you'll receive tracking information after your order has been dispatched.

You may also contact support@oorise.co.uk with your order number for assistance.

11. What if my order hasn't arrived?

Please check your dispatch notification and tracking details first. If your delivery is delayed or missing, contact our support team so we can investigate.

Returns & Refunds

12. Can I return an item?

Yes. Eligible products may be returned in accordance with our Returns & Refunds Policy.

For most online purchases, UK customers have a statutory right to cancel within 14 days of receiving the goods, subject to certain exceptions.

13. How do I request a return?

Email support@oorise.co.uk with your order number and the item you wish to return.

Our team will provide the appropriate return instructions and address.

14. Who pays for return shipping?

For change-of-mind returns, customers may be responsible for return postage where permitted by law and disclosed before purchase.

If an item is faulty, incorrect or not as described, we will arrange an appropriate remedy in accordance with your statutory rights.

15. How long do refunds take?

Refunds are processed according to our Returns & Refunds Policy and applicable consumer law. Once issued, the time taken for funds to appear in your account depends on your payment provider.

16. What if I receive a faulty or damaged product?

Please contact us with your order number, a description of the problem and photographs if available.

We will help arrange a repair, replacement, refund or other appropriate remedy in accordance with UK consumer law.

Products & Shopping

17. Are your products brand new?

Product condition will be stated on the individual product listing. Products described as new are supplied as new.

18. Where do your products come from?

OORISE works with third-party suppliers and fulfilment partners. Depending on the product, orders may be dispatched from the UK or overseas.

19. Are the product images accurate?

We aim to provide accurate product photographs and descriptions. Minor differences in colour or appearance may occur due to screen settings or product variations.

20. What if a product is out of stock?

If a product becomes unavailable after you place an order, we will contact you to discuss available options, including a refund where appropriate.

Customer Support

21. How can I contact OORISE?

Our customer support team can help with product enquiries, orders, delivery updates and returns.

Email: support@oorise.co.uk

Telephone: 020 8520 4965

Website: www.oorise.co.uk

22. Who operates OORISE?

OORISE is an online retail brand operated by Phoneswap UK Limited, a company registered in England and Wales.

Still Need Help?

We're here to make your shopping experience as straightforward as possible.

If you cannot find the answer you're looking for, please contact support@oorise.co.uk and our team will assist you.

OORISE — Everyday essentials. Extraordinary finds.