Returns & Refunds Policy

Last Updated: 15 October 2026

At OORISE, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

OORISE is operated by Phoneswap UK Limited.

1. 30-Day Returns

We offer returns on eligible products within 30 days of delivery.

To qualify for a return under our additional 30-day policy, items should be unused, in their original condition and, where reasonably possible, returned with their original packaging and accessories.

These conditions do not affect your statutory cancellation rights or rights relating to faulty goods.

2. Your Right to Cancel

For most online purchases, you have a legal right to cancel within 14 days after receiving your goods without providing a reason.

You must inform us of your decision to cancel within this period. You then have a further 14 days to send the goods back.

Certain products are exempt from cancellation rights, including applicable personalised goods, perishable products and sealed hygiene products that have been unsealed after delivery.

3. How to Request a Return

To request a return, contact:

Email: support@oorise.co.uk

Please include your order number, the product you wish to return and your reason for returning it, if you would like to provide one.

Our support team will provide return instructions and the appropriate return address.

Please do not send goods to an address without confirming the correct return destination with us.

4. Return Shipping Costs

For unwanted items returned under your statutory cancellation rights, customers are generally responsible for direct return shipping costs, provided these costs were disclosed before purchase.

For returns under our additional 30-day policy, customers are responsible for return shipping unless we agree otherwise.

Where goods are faulty, damaged, incorrect or not as described, OORISE will cover reasonable return costs where required by law.

5. Damaged, Faulty or Incorrect Products

Please contact us as soon as possible if your order arrives damaged, defective, incorrect or not as described.

Under the Consumer Rights Act 2015, you may be entitled to a refund, repair, replacement or other remedy depending on the circumstances.

For goods that do not conform to the contract, consumers generally have a short-term right to reject within 30 days, subject to applicable legal conditions.

Your statutory rights are not limited by our voluntary returns policy.

6. Refunds

Once we have received your return, or appropriate evidence that it has been sent back, we will process refunds in accordance with applicable consumer law.

For statutory cancellations, refunds will include the standard outbound delivery charge where applicable. Additional costs