Shipping Policy

Last updated: 19 October 2026

Thank you for shopping with OORISE. This Shipping Policy explains how we process and deliver orders, our shipping charges, and what to do if your delivery is delayed, damaged or missing.

OORISE is operated by PhoneSwap UK Limited.

1. Shipping Destinations

We currently deliver to addresses within the United Kingdom only.

We may introduce international shipping in the future. Any additional destinations and their applicable delivery options will be displayed at checkout.

2. Order Processing

Orders are processed through our network of approved suppliers and fulfilment partners.

Processing times vary depending on the product, supplier availability and warehouse location.

We will endeavour to process orders as quickly as possible. Orders placed during weekends or public holidays may begin processing on the next business day.

3. Shipping Methods and Delivery Times

Our available delivery services include:

• Standard Delivery: £4.99, free on eligible orders of £50 or more.

• Express Delivery: £6.99, where available.

Estimated delivery times are displayed at checkout or on the relevant product page.

Standard and express delivery estimates depend on the supplier, dispatch location and courier service. Not every product is eligible for express delivery.

Delivery periods communicated and agreed at checkout form part of your order. Unless a different delivery period is agreed, goods will be delivered without undue delay and within 30 days.

4. Shipping Costs

Shipping charges are displayed before you confirm and pay for your order.

Where applicable, free standard delivery is available on eligible orders totalling £50 or more.

Orders containing multiple products may arrive in separate parcels.

5. Supplier Fulfilment

OORISE works with independent suppliers and fulfilment partners.

Products may be dispatched from different warehouses, and orders containing multiple products may arrive separately.

We remain responsible for fulfilling your order and resolving delivery-related problems in accordance with your statutory consumer rights.

6. Customs, VAT and Import Charges

All applicable charges payable by customers will be disclosed before purchase.

Some products may be dispatched from outside the United Kingdom. Where this applies, any import arrangements and charges will be explained before checkout.

We aim to offer delivery arrangements without unexpected import charges. If additional charges cannot be included in the checkout price, we will clearly explain the applicable arrangements before the order is placed.

7. Order Tracking

Where tracking is available, you will receive a dispatch confirmation email containing your tracking number or tracking link.

Tracking information may take time to appear after dispatch.

If you need assistance tracking your order, please contact support@oorise.co.uk.

8. Delayed or Missing Deliveries

If your order has not arrived within the agreed delivery period, please contact us.

We will investigate with the relevant supplier and delivery provider.

Where goods are lost or delivery obligations are not met, OORISE will provide the appropriate remedy in accordance with UK consumer law, including a refund when required.

9. Damaged or Incorrect Deliveries

If your parcel arrives damaged or contains an incorrect item, please contact us as soon as reasonably possible.

Where helpful, you may provide photographs of the packaging and affected products.

We will arrange an appropriate resolution, including replacement, repair or refund where applicable.

Your statutory rights are not affected.

10. Order Changes and Cancellations

If you need to change or cancel your order, contact us as soon as possible.

We will attempt to accommodate changes before dispatch.

Where an order cannot be changed or stopped before dispatch, your applicable statutory cancellation and return rights remain unaffected.

For further information, please refer to our Returns & Refunds Policy.

11. Contact Us

For questions regarding shipping, tracking or delivery, please contact:

OORISE Customer Support

Email: support@oorise.co.uk

Website: https://oorise.co.uk

Operated by PhoneSwap UK Limited.